Call Center Manager Full Time

Join our team and play a key role in the success of our food delivery company! We are looking for a motivated and experienced Call Center Manager to oversee the daily operations of our customer service department.
You will be responsible for ensuring efficient call handling, maintaining high levels of customer satisfaction, and leading a team of customer service representatives. The role also involves analysing call center data, developing strategies to improve performance, and resolving escalated customer issues.

In addition, you will design and implement training programs to enhance the skills and effectiveness of the customer service team.

Key Responsibilities

• Oversee day-to-day call center operations.
• Ensure excellent customer service and satisfaction.
• Lead, coach, and motivate the customer service team.
• Analyse call center data and implement performance improvement strategies.
• Resolve escalated customer complaints.
• Develop and conduct training for team members.
• Ensure adherence to company policies and service standards.

Requirements

• Proven experience in call center management or a related field.
• Strong leadership and team management skills.
• Excellent communication skills (verbal and written).
• Strong problem-solving and decision-making abilities.
• Ability to analyse data and improve call center performance.
• Customer-focused mindset with a passion for service excellence.
• Proficiency in call center software and related tools.
• Strong organizational and multitasking skills.
• Flexibility to thrive in a fast-paced environment.
• A Bachelor’s Degree in Business Administration or related field is preferred (not mandatory).

If you meet the above requirements, please send you cover letter and CV with certified academic records and a copy of ID